Privacy Policy

Last updated: June 26, 2026

Feralta Specialty Coffee ("Feralta," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Full name, email address, phone number, company name, and state/country.
• Business Information: Roastery or company name, job title, and business contact details.
• Usage Data: IP address, browser type, pages visited, time and date of visit, and other diagnostic data.
• Communication Data: Information you provide when contacting us, including sample requests, inquiries, and feedback.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and respond to sample requests and business inquiries.
• To communicate with you about our products, services, and promotions.
• To improve our website and customer experience.
• To comply with legal obligations and enforce our terms.
• To prevent fraud and ensure the security of our services.

3. Legal Basis for Processing (GDPR)

If you are based in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context in which we collect it:

• You have given us explicit consent to process your data.
• Processing is necessary for the performance of a contract with you.
• Processing is necessary to comply with a legal obligation.
• Processing is necessary for our legitimate interests, provided they do not override your rights.

4. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You may request information about the categories and specific pieces of personal data we have collected about you.
• Right to Delete: You may request that we delete any personal information we have collected from you.
• Right to Opt-Out: You may opt out of the sale of your personal information. Note: Feralta does not sell personal data.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, contact us at cuajiluz@gmail.com.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Sample request data is retained for a maximum of 24 months unless a business relationship is established.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service Providers: Third-party vendors who assist us in operating our website and business (e.g., hosting providers, email services).
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. We use essential cookies necessary for the operation of the website and analytics cookies to understand how visitors interact with our site.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that adequate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Your Rights Under U.S. State Privacy Laws

In addition to CCPA (California), residents of other U.S. states with comprehensive privacy laws — including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) — have the right to access, correct, delete, and obtain a portable copy of their personal data. To exercise these rights, contact us at the email below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: hello@Feralta.com
• Company: Feralta Specialty Coffee
• Location: Sotará, Cauca, Colombia

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